Warranty Policy

Last Updated: August 30, 2026

At ELLYRA, we stand behind the quality of our products and want you to feel confident in your purchase.

Limited Product Warranty

ELLYRA products are covered by a 12-month limited warranty against manufacturing defects, starting from the date your order is delivered.

This warranty applies to defects that affect the normal operation of the product under proper and intended use.

What Is Covered

The warranty may cover:

• Manufacturing defects
• Electrical or functional failures not caused by misuse
• Products that stop functioning under normal use during the warranty period
• Defective components or parts, when applicable

If your product is confirmed to have a covered defect, ELLYRA may, at its discretion:

• Replace the defective product
• Replace the affected component
• Provide another appropriate resolution

What Is Not Covered

This warranty does not cover damage caused by:

• Accidental damage
• Improper use or misuse
• Drops, impacts, or physical damage
• Water or liquid damage where the product is not designed for such exposure
• Unauthorized repairs or modifications
• Normal wear and tear
• Failure to follow the product instructions
• Cosmetic damage that does not affect product functionality
• Damage caused by improper storage or handling

How to Submit a Warranty Claim

To request warranty assistance, please contact our customer support team and provide:

• Your full name
• Order number
• Email address used for the purchase
• A description of the issue
• Photos or video showing the problem, when requested

We may request additional information to evaluate the claim.

Warranty Assessment

Warranty claims are reviewed individually.

Submission of a warranty claim does not automatically guarantee replacement or reimbursement. We may need to verify that the issue qualifies as a manufacturing defect under this policy.

Replacement Products

If a replacement is approved, we will provide instructions regarding the next steps.

Depending on the circumstances, we may require the defective item to be returned before a replacement is issued.

Replacement availability may depend on product inventory.

Shipping Costs

If a product is confirmed to have a manufacturing defect covered by this warranty, ELLYRA will provide instructions regarding any applicable return or replacement shipping arrangements.

Please do not return any product without first contacting our support team.

90-Day Return Policy

This warranty is separate from our 90-Day Return Policy.

If you wish to return your order for reasons unrelated to a manufacturing defect, please refer to our Refund Policy for eligibility requirements and instructions.

Contact Us

If you have questions about this warranty or need assistance with a product issue, please contact our support team through the contact information provided on our website.

ELLYRA
Customer Support Team