Returns & Refunds Policy

Last updated: August 28, 2026

At ELLYRA, we want you to feel confident in every purchase. If something isn’t right with your order, our Customer Care team is here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be returned with all original components, accessories, manuals, and packaging included.

Products that show excessive damage, misuse, unauthorized modification, or missing components may not qualify for a full refund.

To start a return, please contact our Customer Care team at contact@ellyralabs.com or +1 (332) 231-7392.

Please do not send products back without first contacting us and receiving return instructions.

30-Day Guarantee

Eligible ELLYRA purchases are covered by our 30-Day Guarantee.

If you are not satisfied with your eligible purchase, contact us within 30 days of delivery so we can review your request and provide the appropriate return instructions.

The 30-day period begins on the date your order is marked as delivered by the carrier.

[VERIFY: confirm that the 30-Day Guarantee applies to used devices and all products, or specify which products are covered.]

Return Conditions

Returned items should include the original product and all items received with the order.

For beauty devices, this may include the device, charging accessories, protective components, manuals, cases, attachments, and any other items originally included.

ELLYRA reserves the right to reduce or refuse a refund when an item is returned with significant damage caused by misuse, missing components, unauthorized alterations, or damage unrelated to normal product evaluation, to the extent permitted by applicable law.

Skincare & Personal Care Products

For hygiene and safety reasons, opened or used skincare, cosmetic, and personal care products may not be eligible for return unless they arrive damaged, defective, incorrect, or are otherwise covered by applicable consumer protection laws.

Unopened products may be eligible for return within the applicable return period.

[VERIFY: confirm whether ELLYRA will accept opened skincare under the 30-Day Guarantee.]

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at contact@ellyralabs.com.

Please include your order number and clear photos or videos showing the issue when applicable. This helps our team review your request more efficiently.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement, refund, or other remedy in accordance with applicable law.

Return Shipping

Return shipping costs depend on the reason for the return.

If an item is confirmed to be damaged, defective, or incorrect, ELLYRA will provide instructions regarding the appropriate return or replacement process.

For returns based on change of mind or personal preference, return shipping costs may be the responsibility of the customer. [VERIFY]

Original shipping charges, including paid priority or express shipping upgrades, may be non-refundable unless required by applicable law. [VERIFY]

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after a refund is processed for the amount to appear on your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.

Shipping charges and other non-refundable fees, where applicable, will not be included in the refund unless required by law.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us before placing another order.

For other exchange requests, our Customer Care team will advise you on the available options.

Availability of replacement products cannot be guaranteed.

Order Cancellations

We process orders as quickly as possible.

If you need to cancel or change an order, contact us immediately at contact@ellyralabs.com.

We cannot guarantee that an order can be changed or canceled once it has entered processing or has already shipped.

If the order has already shipped, the standard return process may apply.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate delivery address at checkout.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the shipment, additional shipping charges may apply before the order can be resent.

Any refund for an undeliverable or refused package will be reviewed after the shipment has been returned to us.

Final Sale Items

Items specifically marked Final Sale at the time of purchase are generally not eligible for change-of-mind returns, except where required by applicable consumer protection law.

Promotional pricing alone does not automatically make an item Final Sale unless this is clearly stated before purchase.

Bundles and Sets

If you return a bundle or set, all products and accessories included in that bundle should be returned together.

If only part of a bundle is returned, any promotional bundle pricing or discount may be recalculated when determining the eligible refund amount, where permitted by law.

Gifts With Purchase

If your order included a complimentary gift as part of a promotion, the gift may also need to be returned when the qualifying product is returned.

If the promotional gift is not returned, its stated promotional value may be deducted from the refund where permitted by law and where this condition was disclosed as part of the promotion. [VERIFY]

Chargebacks and Payment Disputes

If you believe there is an issue with your order, please contact our Customer Care team first. We will make every reasonable effort to investigate and resolve your concern.

Submitting a payment dispute does not replace any rights you may have under applicable consumer protection laws.

Consumer Rights

This Returns & Refunds Policy does not limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Customers in the United States, Canada, Australia, and New Zealand may have additional statutory rights depending on their location and the circumstances of their purchase.

Where applicable law provides greater protection than this policy, the applicable law will prevail.

Contact Us

For return, refund, exchange, or order-related questions, contact:

ELLYRA Customer Care
Email: contact@ellyralabs.com
Phone / WhatsApp: +1 (332) 231-7392